Professional Conduct Training


Understanding Appropriate Workplace Behaviours and Boundaries.

Professional conduct refers to the behaviours, attitudes and ethics individuals must uphold in a workplace. It encompasses the standards, principles and values guiding how employees interact with colleagues, clients, customers and the public. It is crucial in maintaining a positive and productive work environment, as well as establishing trust and credibility with all organisational touch points.

Professional conduct may vary slightly across different industries and professions, but the underlying principles of ethics, respect and responsibility remain consistent. Upholding high standards of professional conduct benefits individuals in their careers and contributes to a trustworthy and reputable working environment.

This workshop has been designed to support organisational standards and how employees practically understand and implement them at a behavioural level. It covers all aspects of ethical standards, respect, etiquette, accountability, confidentiality, professional competence, unconscious bias, reasonable boundaries and expectations.

Learning Outcomes

  • Demonstrate the application of appropriate boundaries in daily interactions with colleagues and clients.
  • Understand the concept of professional conduct and its relevance to self-regulation in a work environment.
  • Establish rapport through effective and professional communication.
  • Implement best practice professional etiquette in the workplace.
  • Comprehend the various components of professional conduct and their significance.
  • Utilise adaptation techniques to effectively work with different communication styles.
  • Identify hidden biases and their impact on others.
  • Uphold organisational values and respectful ethical standards.
  • Familiarise oneself with reasonable employer expectations to maintain professional conduct standards.

Designed For

  • This program applies to managers, supervisors, team leaders and business owners.
  • Anyone in a HR Professional role.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.