MARATE Skills is a comprehensive training course that enables participants to better manage difficult customer interactions. The course teaches participants how to navigate and understand the mechanisms and psychology at play when dealing with difficult people and what steps to take. Participants gain an understanding and ability to diagnose and apply the correct strategies for diverse personalities, managing aggression and defusing emotional charges. It also provides skills and strategies to improve self-care, mental health, and wellbeing, giving practical support to many of the challenges currently facing customer-facing roles.
$395.00
MARATE Skills: test
Course Inclusions…
In-Depth TNA
Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.
Program Reports
We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.
Customisation
All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.
Industry Facilitators
All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.
Certificate
As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.