Canadian Armed Forces

Government and Local Council


The Canadian Armed Forces (CAF) stands as a pillar of national defense and service, embodying a legacy of honor, dedication, and resilience. Comprised of the Canadian Army, Royal Canadian Navy, and Royal Canadian Air Force, the CAF operates with a steadfast commitment to safeguarding Canada’s security interests at home and abroad.


CCS was approached by the military command of base operations to provide specific training for their personal working in the frontline roles of the base postal division. Many of the over-the-counter workers were experiencing aggression, abusive rants, unrealistic demands and emotional outbursts as they attempted to perform their duties.

 We were tasked with supporting these frontline workers with the tools they needed to manage these interactions enabling them to deescalate, manage incidents, navigate things from a negative into a positive direction and help staff adopt professional language techniques to communicate healthy boundaries. 


Given the nature of military culture we had to devise strategies that remained integris to the hierarchy and communication expectations of the participants environment. We focused on defusing techniques and easy to learn scripts they could follow to implement healthy boundaries which maintained respect and positive acknowledgement to their customers.



 Some of the feedback we received from the sessions.


“David Patmore led us on our MARATE experience today and was a very engaging instructor. He made me feel confident and equipped to converse with difficult people/situations. This course will be relevant in all aspects of my life: work, family, friends and absolute strangers that I may encounter. I appreciate David taking the time to share his knowledge with us (at 3am tomorrow). As the Finance clerk who set the funds aside for this course, I appreciate it’s great value and highly recommend it.”

Michelle Eddy

“The course was very well delivered and really echoed how to deal with real life situations. Kudos to our teacher for having that knowledge!”

Richard Doucet

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