Delivering 5 Star Customer Service


Turning Your Customers & Clients Into Your Best promotion Yet!

Q. How do you increase profits and create clients who are your best marketing tool?

A. Deliver 5-star customer service.

Sales turn prospects into new customers. Service turns new customers into repeat customers. In order to enjoy the rewards of excellent customer experience and repeat business, service needs to be the top priority.

The front-line employees of any business are the face of the company and form the customer’s first impression, which has a direct result on profits. This training program is for individuals and companies who desire to be profitable and create a company culture with 5-star customer service. Motivation, training and service effective delivery systems are all critical components to delivering 5-star customer service.

Delivering 5 Star Customer Service is a training workshop designed to empower anyone who works in frontline or contact point roles. It covers all aspects of creating a top class customer service culture, from successful staff mindsets to the practical tools needed to create consistent experience for your clients/customers. Participants will be taken through service mapping models helping them to identify the real impact to the customer. They will also learn how to develop successful strategies and communication models that align to creating positive customer experience.

Learning Outcomes

  • Increase your knowledge and ability in the daily interactions and productivity of your role as a customer service provider.
  • Gain the awareness and skills to handle all possible customer scenarios.
  • Understand and be able to apply the necessary planning and analysis skills to communicate strategically to your customers.
  • Understand how your customer really perceives you.
  • The necessary skills to project and animate your vocal performance
  • Dealing with difficult customers and creating consistent responses across the team.
  • How to create a customer experience blueprint to improve all contact points.
  • Understanding the critical principles behind creating a successful customer service culture.
  • Dealing with rude and abusive customers and communicating effective boundaries.

Designed For

  • This is applicable to anyone who desires key strategies to improve their customer service impact.
  • Those working in service areas including sales, call centres, retail and any internal or external customer contact role.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.