Facilitator Training Skills

HR Edition


Engaging People, Shaping Mindsets, Getting on Track with Business Outcomes!

This workshop is designed to equip group facilitators with successful methods to generate healthy discussions, deal with diverse opinions, engage groups in a positive dynamic and help participants adopt successful thinking to obtain clear outcomes.

Whether you are facilitating a training session or a group discussion, this course is a must for those who desire to improve their facilitation skills. The need for dynamic facilitation skills has never been greater for organisations as they seek to find effective ways to solve problems and build ‘buy-in to’ decisions.

Facilitation is a trusted tool for sharing ideas, delivering messages and collaborating with others. It is a supportive role and a tool to assist the flow of conversation, with the primary aim of working towards better outcomes. Generally, a facilitator is a neutral to semi-neutral party who helps a group to meet key objectives or to assist in the process of coming to conclusions around shared topics. They are a team player and are very aware of the group dynamics.

The Facilitator Training Workshop focuses on the key skills required for good communication, collaboration, problem solving, as well as managing group conflicts with ease. The session is filled with interactive activities, exercises and role plays to ensure a deep learning experience.

Learning Outcomes

  • Define the role of a facilitator.
  • Implement techniques to communicate and lead a group.
  • Frame techniques for the session, meeting or discussion.
  • Manage differing opinions and diverse personalities.
  • Use a variety of discussion techniques to progress thinking.
  • Remove barriers.
  • Utilise audience engagement techniques.
  • Use facilitator questioning methods.
  • Build platforms for creative thinking and discussion.
  • Research and prepare for your session.
  • Understand audience management techniques.

Designed For

  • Facilitator training is for those who desire to take their facilitation skills to the next level.
  • If you are conducting training, facilitating group discussions, meetings or forums, this workshop is for you.
  • All levels of experience from beginners to advanced and addresses all aspects of successful facilitation.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.