Discover smart techniques to defuse angry customers and create happier staff

Customer service teams are dealing with more angry and upset customers than ever before.

As a result, maybe you have these questions:

• Is it possible to implement strategies that prevent an angry customer interaction from happening in the first place?
• What are some smart ways to de-escalate situations with difficult customers?
• What’s the best way to train my team to handle angry customers, without pulling them from their core roles for too long?
• How can I create a customer service culture that is beneficial for both our customers and my team?

If you have some or all of these questions, our Angry Customer Toolkit will provide value to you.

Inside the guide you’ll discover:

• A clever, instantly-useable technique your team can use to de-escalate a customer interaction faster.
• How to use empathy and positive acknowledgement as tools for validating a customer’s concern, allowing you to create a better outcome for all, sooner
• An overview of the 11 most common types of angry customer
• And more smart strategies and tactics for managing angry customers

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