With the myriad challenges modern workers must navigate, it’s easy to understand how quickly we can lose focus and feel overwhelmed with the daily workload. To help combat this is a helpful technique called laser focus.
What are the hidden costs to an organisation when they don’t get their experience strategy right? In this article, we’ll list the seven deadly hidden costs of poor customer experience, alongside a five point checklist of simple things you can do to improve customer experience.
Is the word ‘busy’ subconsciously impacting your thinking and productivity? Here are six ways you can create positive workflows.
It’s critical to first understand why an angry customer is behaving in a certain way, so your team can identify their type and then defuse a situation.
One of the biggest challenges when leading a hybrid or remote team can be the impact of communication. Here’s how you can become a successful remote communicator.
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