If you’ve ever been in a team or your current team is experiencing some of the following, overwhelmed with their current workload, perhaps you notice a lack of forward planning, ongoing tension and conflict with other members, perhaps there’s been a high staff turnover or even above average sick leave, perhaps low productivity and morale or even incidents of insubordination, then these are all the telltale signs of resilience issues.
With the increase of hybrid and remote workplace challenges, sophisticated information systems and the high level of digital traffic that modern day workers must navigate, it is easy to understand how quickly we can lose focus and easily feel overwhelmed with the daily workload. Let me share one helpful technique called laser focus.
In this current service climate, customer experience has never been under so much scrutiny and it’s critical to get it right. Service is different than experience. For example, if I went to the shop and ordered my coffee and I got it quickly and it tasted great and it wasn’t expensive, well that’s good service
More and more organisations as they roll out their return to work schedules met with greater employees’ demands to support a flexible work schedule that suits the employee, not necessarily the organisation.
Dealing with this type of aggression falls under the category of unpredictable, meaning that unlike common aggression triggers, which the warning signs might be easier to identify, this type of customer may be triggered by other factors that stimulate their reactions and behavior.
