Are You Too Busy? Create Positive Workflows Instead
Is the word ‘busy’ subconsciously impacting your thinking and productivity? Here are six ways you can create positive workflows.
Infographic: Are These Angry Customers Upsetting Your Staff?
It’s critical to first understand why an angry customer is behaving in a certain way, so your team can identify their type and then defuse a situation.
The Remote Communicator
One of the biggest challenges when leading a hybrid or remote team can be the impact of communication. Here’s how you can become a successful remote communicator.
Leading With Empathy
People need to feel valued, respected, and motivated by belonging to a work environment where they feel connected with a sense of purpose. Here’s how you can lead with empathy.
The Customer is Not Always Right
I’m sure we’ve all heard the saying that customers are always right. I’m pretty sure we’d all agree that the customer’s not always right. In fact, sometimes they’re just dead wrong. The message in this phrase is not in its words, but really in its inferred, meaning and understanding