More and more organisations as they roll out their return to work schedules met with greater employees’ demands to support a flexible work schedule that suits the employee, not necessarily the organisation.
Dealing with this type of aggression falls under the category of unpredictable, meaning that unlike common aggression triggers, which the warning signs might be easier to identify, this type of customer may be triggered by other factors that stimulate their reactions and behavior.
I think most of us would realise with the social stress increase over the last two to three years due to the pandemic and just the general life upheaval we’ve all experienced
…whether we realize it or not, everyone is exhausted, and people are coping with the collective grief and trauma that was experienced on a global scale in that last two…
After the pandemic, when companies and employees were forced to embrace the possibilities of flexible work, this was a watershed moment. It dramatically altered how and where work was done…..