Managing Remote Performance
Apply this four-step management strategy to transform your company into a hybrid powerhouse and manage performance in a remote environment.
5 Fast and Focused Tips to Manage Angry Customers
Less than 4% of customers will actually let you know they’re angry, and 91% will never return. To that end, here are five fast and focused tips to deal with angry customers.
Going from Stress to Strength – Building Resilience in Times of Uncertainty
Is your team suffering from overwhelm, high absenteeism or turnover, ongoing tension, or low productivity? You may want to try our blueprint, which we call ‘clean up your MES’. It’s a good way of gaining some fresh perspective, and mapping out a strategy that will help you to increase team resilience.
Why You Need to Create Productive Habits
With the myriad challenges modern workers must navigate, it’s easy to understand how quickly we can lose focus and feel overwhelmed with the daily workload. To help combat this is a helpful technique called laser focus.
The 7 Deadly Hidden Costs of Poor Customer Experience
What are the hidden costs to an organisation when they don’t get their experience strategy right? In this article, we’ll list the seven deadly hidden costs of poor customer experience, alongside a five point checklist of simple things you can do to improve customer experience.
Are You Too Busy? Create Positive Workflows Instead
Is the word ‘busy’ subconsciously impacting your thinking and productivity? Here are six ways you can create positive workflows.
Infographic: Are These Angry Customers Upsetting Your Staff?
It’s critical to first understand why an angry customer is behaving in a certain way, so your team can identify their type and then defuse a situation.
The Remote Communicator
One of the biggest challenges when leading a hybrid or remote team can be the impact of communication. Here’s how you can become a successful remote communicator.
Leading With Empathy
People need to feel valued, respected, and motivated by belonging to a work environment where they feel connected with a sense of purpose. Here’s how you can lead with empathy.
The Customer is Not Always Right
I’m sure we’ve all heard the saying that customers are always right. I’m pretty sure we’d all agree that the customer’s not always right. In fact, sometimes they’re just dead wrong. The message in this phrase is not in its words, but really in its inferred, meaning and understanding