Business Writing for the Digital Workplace


Write with Consistency & Impact in a Modern Work Environment.

If you’re in a professional role you will relate to the thousands of hours every year composing and writing a variety of documentation to effectively perform your work. From emails to reports, proposals, general correspondence or just general writing tasks all will place pressure on you to communicate clearly and professionally. Not to mention the fast paces & influx of information from the digital devices we work with daily.

People often get anxious when they have to submit documents, reports or presentations. Many professionals also need to develop their editing and proofreading skills. The ability to write effectively is physical evidence of your level of professionalism and your ability to get your message across clearly and persuasively. This is even more crucial to know what those standards should be in the fast changing digital communication world.

‘Business Writing for the digital Workplace ‘ is designed with the busy professional in mind. Whatever your business writing needs are, this course will equip you with the confidence to create professional communication using the written word. It will assist you plan, organise and structure a range of business communication formats and devices whilst giving you the opportunity to expand your own personal writing style.

Learning Outcomes

  • Gain an understanding of the key strategies of successful business writing.
  • Develop a clear understanding of the approach and process.
  • Determine the best means of communication by clarifying the true objective.
  • Understand the different phases of writing.
  • Undertake a structured approach to planning.
  • Identify the audience – Who are you writing for? What is the purpose?
  • The ability to use effective formatting techniques to increase understanding.
  • Knowledge of the correct digital etiquette to follow with colleagues or clients.
  • Ability to use engaging subject lines to gain the receiver’s attention and priority.
  • Know how to use positive language to communicate sensitive or difficult information.

Designed For

  • Those who are required to communicate and correspond to customers, clients, colleagues and managers.
  • It covers the methodology of a variety of writing styles and formats that are relevant to the modern workplace.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.