Communication in the Digital Workplace


Communicating Successfully in the Modern Digital Era.

There is no doubt that communication and the device driven technology world that we live in has become an integral part of our daily lives. However, finding a balance can be difficult. Digital communication is designed to assist people’s productivity instead of getting in the way, but without the right strategies, it can quickly overwhelm and create poor practice.

This non-stop traffic creates heightened task demand and requires a systematic and strategic approach coupled with strong adaptability skills to manage successfully. Whether it is a diverse range of virtual interactions or writing skills it is important that individuals have a best practice approach. It is also crucial for companies to have a strong digital impact internally and externally, but without the proper digital management skills employees can miss the mark. This can create issues from lack of message clarity, relational cohesion issues or even client and customer challenges.

Communication in the Digital Workplace is a session designed to navigate the complexity of communicating in a contemporary work environment. It covers a wide variety of methods and contemporary etiquette to empower participants with a solid comprehension of best practice communication in demanding roles requiring digital literacy.

Learning Outcomes

  • Understand how to manage the digital traffic effectively.
  • How to develop your own systematic prioritised approach for your personal workflow.
  • The strategies to manage a diverse range of communication mediums – right method, right message for the right person.
  • How to profile your communication audience effectively for greater impact.
  • How to create effective frameworks for virtual communication.
  • Understand how to Manage difficult or more sensitive communication situations.
  • Establish digital protocols with the whole team to establish consistency.
  • Understanding the etiquette for best practice for written communication in a modern work environment.
  • Use devices as the master, not the slave.

Designed For

  • Those managing a diverse range of communication methods either in a on location or remote role.
  • Managers, supervisors, team leaders and individual roles with demanding communication responsibilities.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.