Improving the Feedback Exchange


Making the Communication Honest, Meaningful with Actions and Results.

It takes superior people management skills and a clear strategy to work through and provide practical solutions to develop your staff to deliver consistent results.

The challenge is, managing the feedback process takes commitment, time, and energy to deal with the highs and lows of people performance. Too many managers can subscribe to ‘performance management denial’ and can play down the issues that sit below the surface.

This can negatively impact open and honest communication, as well as the benefits that can result. Developing effective feedback techniques is crucial for healthy working relationships and creates a foundation for improved performance.

‘Improving the feedback Exchange is a powerful workshop focused on building communication feedback strategies with colleagues and as well as senior and subordinate roles. This interactive session is designed with practical exercises and experiential activities to enhance learning integration.

Learning Outcomes

  • Implement and manage the process of feedback conversations.
  • Understand and apply the necessary communication skills required.
  • Knowledge of how to develop key strategies needed for improvements and adaptability.
  • How to deal with resistance and uncomfortable issues in the communication.
  • Diagnosing the correct strategies necessary to facilitate progress.
  • Understand framing techniques to manage discussions effectively.
  • Conduct effective feedback in one on one and group sessions.
  • Develop the right questions techniques to help create authentic exchange.
  • Techniques to profile the other party for improved rapport.

Designed For

  • Those who are looking for ways to improve in the giving and receiving of feedback.
  • It is aimed at all levels of organisation.
  • To give fresh ideas and techniques to enhance people management skills through the feedback process.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.