The Conflict Solution


Conflict is Inevitable – Combat is Optional!

Conflict can be confronting and disruptive to workflow and the results you are trying to achieve, not to mention emotionally draining. Conflict is not always a negative thing and some organisations even see it as a way to challenge traditional constraints and innovate.

If not managed correctly however, it can be detrimental to morale and produce unhealthy work relationships. Conflict will always occur and instead of sticking our head in the sand or dealing with it an unhealthy confrontational manner, there are simple ways to deal with it constructively.

‘The Conflict Solution’ is a workshop that helps the participant to recognise and understand the drivers of conflict and manage them in a healthy way. It addresses psychology drivers and assessment frameworks to improve understandings and minimise poor reaction and maximise helpful strategy.

Learning Outcomes

  • Deal with the root drivers and not just the symptoms.
  • Build Rapport with opposite thinking styles.
  • Manage diverse personalities.
  • Use defusing techniques when things get heated.
  • Use pattern interruption techniques to manage dialogue.
  • Understand different conflict styles.
  • Use conflict mapping methods.
  • Acquire techniques to know how to move forward when things get stuck.
  • Create problem solving conversations.
  • Understand the dual process and self-manage through difficult emotions.

Designed For

  • Anyone looking to adopt key strategies to defuse conflict and find ways to move forward.
  • It is applicable to all workplace roles and positions.
  • Those looking to find strategies and a process to manage disagreements and different points of view.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.