Infographic: Are These Angry Customers Upsetting Your Staff?
It’s critical to first understand why an angry customer is behaving in a certain way, so your team can identify their type and then defuse a situation.
The Customer is Not Always Right
I’m sure we’ve all heard the saying that customers are always right. I’m pretty sure we’d all agree that the customer’s not always right. In fact, sometimes they’re just dead wrong. The message in this phrase is not in its words, but really in its inferred, meaning and understanding
The 7 Deadly Hidden Costs of Poor Customer Experience
In this current service climate, customer experience has never been under so much scrutiny and it’s critical to get it right. Service is different than experience. For example, if I went to the shop and ordered my coffee and I got it quickly and it tasted great and it wasn’t expensive, well that’s good service
Angry Customers – How to Deal with Mental Illness and Substance Abuse Behaviours.
Dealing with this type of aggression falls under the category of unpredictable, meaning that unlike common aggression triggers, which the warning signs might be easier to identify, this type of customer may be triggered by other factors that stimulate their reactions and behavior.
5 Fast and Focused Tips to Manage Angry Customers
After doing some recent research on the subject, some things have come to light, and what we see now is the majority of customers have actually got a higher expectation of good service than they did pre-pandemic and with a greater demand for fast and accessible interactions
Why Have Angry Customers Increased and What Can You Do About it?
I think most of us would realise with the social stress increase over the last two to three years due to the pandemic and just the general life upheaval we’ve all experienced