Infographic: Are These Angry Customers Upsetting Your Staff?
It’s critical to first understand why an angry customer is behaving in a certain way, so your team can identify their type and then defuse a situation.
The Customer is Not Always Right
I’m sure we’ve all heard the saying that customers are always right. I’m pretty sure we’d all agree that the customer’s not always right. In fact, sometimes they’re just dead wrong. The message in this phrase is not in its words, but really in its inferred, meaning and understanding
The 7 Deadly Hidden Costs of Poor Customer Experience
In this current service climate, customer experience has never been under so much scrutiny and it’s critical to get it right. Service is different than experience. For example, if I went to the shop and ordered my coffee and I got it quickly and it tasted great and it wasn’t expensive, well that’s good service