Difficult, Direct and Daunting Conversations

Health Edition


Tools for Managing Difficult Conversations & Getting Results!

Have you ever experienced the following?

  • Difficulty in getting your message across when emotions run high and communication gets uncomfortable?
  • Walking away from a conversation wishing you had said something that you are now finding easy to articulate?
  • Trouble trying to communicate your thoughts to someone who dominates the conversation.

If so, ‘Difficult, Direct & Daunting Conversations’ program could be just the workshop for you or your team.

This workshop has been specifically designed for a busy health practice team, equipping participants with the necessary tools to handle high-stake, high-emotion and difficult conversations.

Your team will learn the keys to diffusing tension, positively influencing uncomfortable communication or finding mutual purpose and critical resolve to improve working relationships, all with easy-to-apply, practical strategies.

Learning Outcomes

  • The key signals that you need to know to manage yourself effectively in uncomfortable communication.
  • How to identify and develop communication strategies that work with all personality & communication styles.
  • How to manage your emotions and the emotions of the other party.
  • Use effective defusing techniques when things get heated or emotional.
  • How to identify masking and dishonest closed communication and make it honest.
  • The keys to managing dominating and pushy communicators.
  • Ways to identify the real drivers of the conversation agenda.
  • How to bring sensitive and constructive feedback to potential poor reactions.
  • Creating the right dynamic for building positive rapport.

Designed For

  • This is a must for staff who desire to influence and manage dialogue that has the potential to cause stress and conflict.
  • Those who are looking for techniques to communicate more confidently and accurately.
  • Anyone who desires to improve open and honest communication in a way that brings effective solutions.
  • This is applicable for those working in any Health Sector role.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.