The Conflict Solution


Conflict is Inevitable – Combat is Optional!

Conflict can be confronting and disruptive to workflow and the results you are trying to achieve, not to mention emotionally draining. Conflict is not always negative; some organisational cultures even see it as a way to innovate.

If managed correctly, it can benefit morale and produce healthy work relationships. Conflict will always occur and instead of dealing with it in an unhealthy confrontational manner, there are simple ways to deal with it constructively.

The Conflict Solution is a workshop that helps participants recognise and understand conflict drivers and the principles of practical mediation skills. It is designed with the methods and strategies to manage the conflict process from the mediator’s perspective.

This workshop breaks down the traits and skills of effective mediation and how to manage any conflict situation. In addition, it also explores the psychology drivers and assessment frameworks to minimise poor reactions that can occur within a conflict situation. It focuses on the advanced communication skills mediators require to help move a conflict situation towards a solution.

Learning Outcomes

  • Learn to address the root drivers, not the symptoms of conflict.
  • Build rapport with diverse thinking styles.
  • Manage diverse personalities effectively in any situation.
  • Utilise defusing techniques during heated moments.
  • Employ pattern interruption techniques for dialogue management.
  • Understand and adapt to different conflict styles.
  • Apply conflict mapping methods to find solutions.
  • Acquire techniques to overcome stagnant situations.
  • Foster problem-solving conversations.
  • Comprehend traits, skills, and methods for successful mediation.

Designed For

  • Anyone looking to learn the methods and principles of using mediation skills to manage conflict.
  • HR Professionals, Managers, Team Leaders and supervisors who have to deal with conflict situations.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.