Difficult, Direct & Daunting Conversations

HR Edition


Tools for Managing Difficult Conversations & Getting Results!

Have you ever experienced the following?

  • Difficulty in getting your message across when emotions run high and communication gets uncomfortable?
  • Walking away from a conversation wishing you had said something that you are now finding easy to articulate?
  • Trouble trying to communicate your thoughts to someone who dominates the conversation.

If you can relate to any of the above then ‘Difficult, Direct and Daunting Conversations’ is for you. This is an advanced communication workshop that equips you with the necessary tools to handle high stakes, high emotion and intimidating conversations.

Whether you need to understand the key strategies to diffuse tension, positively influence uncomfortable communications or find mutual purpose and critical resolve, then this workshop is for you. The special HR Edition is tailored for HR professionals who need to manage high level conversations on a regular basis.

Learning Outcomes

  • Know how to defuse any low to high level emotional communication.
  • Understand your unique communication and stress style.
  • Understand the key phrase and set up statements required to communicate at high levels of effectiveness.
  • Pattern interruption techniques to gain back dialogue control.
  • Understand a higher level of self awareness to manage emotions of yourself as well as others.
  • Apply the key methods involved to communicate the best response in any situation.
  • Acquire the knowledge and tools to work with a range of communication styles.
  • Learn mapping and preparation methods so you are always ready to communicate in tough situations.
  • Tools to help the other parties involved to communicate more effectively.

Designed For

  • Individuals who desire to influence and manage dialogue that has the potential to cause stress and conflict.
  • Those who are looking for techniques to communicate more confidently and accurately in a HR role.
  • Anyone who desires to improve open and honest communication in a way that brings effective solutions.
  • This is applicable for those working in any organisational role or level.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.