Managing Difficult Behaviours

HR Edition


Tools for Managing Challenging People and Behaviours.

Whatever your role and responsibility it’s likely that at some point you will face difficult behaviours from challenging people. When attempting to move forward on a project or task to meet a pressing deadline it can be frustrating when you find yourself hitting up against different agendas, or challenging personalities. This session will help you navigate and understand the mechanisms and psychology at play, to deal with difficult behaviours and the people involved as a result.

Whether it is finding solutions in tough circumstances, keeping business objectives on track, finding solutions to deal with difficult team members or project stakeholders, this course is designed to help managers and HR professionals find the right solution to get moving forward.

Managing Difficult Behaviours workshop will help develop and put into practice the successful behaviours that are necessary to navigate through tough behaviours. It will also look at how you can often avoid them in the first place. Handled poorly or left unaddressed, difficult behaviours can create compounding problems that will only effect ongoing working relationships, performance standards and sabotage objectives. This workshop will equip participants with the understanding and ability to diagnose the correct strategy for handling the diverse personalities involved and make the right resolution-based decision every time.

Learning Outcomes

  • Identify the underlying driving force of difficult behaviours.
  • Develop the right strategy to manage the behaviour to the desired outcome.
  • Understand what works and what doesn’t work when dealing with difficult situations and behaviours.
  • Know your reaction mechanisms and work towards developing successful self-management behaviours.
  • Adopt influencing strategies to steer towards desired outcomes and build better rapport.
  • Use advanced communications techniques to create better rapport and defusing techniques.
  • Apply assertive techniques to respond to difficult behaviours.
  • Apply techniques to effectively process criticism and negativity.
  • Define conflict and identify your style in conflict situations.
  • Apply a process for resolving workplace difficult behaviours.

Designed For

  • Anyone who needs to lead and manage challenging behaviours and the diverse people that are driving them.
  • It is applicable to HR Professionals, Managers, Supervisors, Team Leaders, Senior Managers or CEOs.
  • Anyone looking for strategies to deal with tough or complex behaviours and situations and find ways through.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.