Managing Difficult & Demanding Parents


How to Communicate and Manage Problematic Parents Successfully

Have you ever experienced the following?

  • Loud, frustrated and demanding behaviours that are unsettling and leave you feeling emotionally drained?
  • Attempting to calm someone down only to find that it inflames the situation further?
  • The stress and emotion of having to keep your cool when being verbally abused?
  • Having to ‘think quickly on your feet’ when trying to defuse tension with aggressive parents?

Working in a modern school environment can be stressful but rewarding and challenging all at the same time. It is imperative that your teachers and administration staff maintain a quality of service where both parents and students feel understood and supported.

Understanding the strategies to manage parents’ expectations successfully requires strategy. Providing the teachers and administration staff with the right toolkit to navigate difficult parent dynamics is a major key to providing award-winning results.

If you want your teachers and administration staff to improve upon how they manage challenging situations then ‘Managing Difficult and Demanding Parents’ could be just the solution that is needed.

Learning Outcomes

  • Learn how to manage high-level emotional reactions to a positive outcome.
  • Effective ways to say ‘NO’ when they just won’t take no for an answer.
  • Identify the key elements of communicating and applying healthy boundaries that minimise disruption.
  • Use effective defusing techniques when things get heated or emotional.
  • Know your personal reaction triggers and work towards developing successful self-management behaviours.
  • Strategies to manage hostility face-to-face or over the phone.
  • Maintaining safe practices for all staff.
  • Identify early warning signs to be ahead of the situation.
  • Establish clear boundaries for improved working relationships.

Designed For

  • Anyone who works in a modern school environment and facilitates the process of parental communication.
  • Those who are looking for effective strategies to defuse and deal with emotional, aggressive or difficult parents.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.