Equip your property management team with skills for effectively managing difficult and demanding tenants and landlords…
This breakthrough workshop has already given hundreds of
property managers and their team the practical skills and confidence to:
- Identify and defuse threatening situations before they escalate
- Remain calm and controlled when things get uncomfortable
- Protect themselves and others from abusive client outbursts
- Provide exceptional service and have enough energy to do it again tomorrow
or get a quote for an in-house workshop
Which of these negative behaviours
frustrate your property management team?
If you or your team spend any time providing a quality service, you’ll know what it’s like to encounter difficult tenants or landlords. Sometimes people are just plain rude. Other times they are suffering difficulties, disappointments, and other stresses that trigger their abusive behaviour. Whatever the cause, it’s vital to equip your team with the skills to manage difficult people including:
- Demanding, impatient tenants who have unrealistic, inflexible expectations, and make inappropriate personal snipes that cause you and your team to feel intimidated and unsafe
- Know-it-alls who don’t understand, refuse to listen, and blame you for their situation
- Angry, abusive tenants or landlords who just get more aggressive no matter what you say or do
- Rude, entitled people who build themselves up by tearing others down, leaving you and your team unnerved and emotionally scarred long after the encounter
- Stubborn non-cooperative people making it difficult to move things ahead in the right direction.
- Micromanaging Landlords who are not trusting you as the professional to get your job done.
All property management teams experience similar challenges. That’s why we’ve developed this unique workshop to equip your team with the skills to defuse emotionally charged situations and lead your tenants and clients to positive outcomes.
This highly practical workshop will equip you and your property management team with the skills to:
- Identify, interrupt, and extinguish angry and abusive outbursts before they have a chance to spark
- Stop frustrating tenants in their tracks and compel them to listen to you, respect you, and appreciate your service
- Bring rude, entitled people back down to earth without insulting them
- Lead demanding people to accept more reasonable expectations
- Diagnose the underlying, driving force of difficult situations so you can deal with the heart of the issue and provide an agreeable solution
- Know and regulate your own ‘hot buttons’ so you can keep your cool in difficult situations
- Resolve conflicts and restore trust with landlords, tenants and team members
Workshop Information
This exciting workshop is called ‘Managing Difficult and Demanding Tenants and Landlords’.
It is designed for:
- Property management professionals or teams who wish to shield themselves from abusive outbursts, build resilience, and improve job satisfaction and longevity
- Property managers who want to empower their teams with the skills to remain calm and positive during (and after) confrontational encounters
- Administrators, and admin staff who want to help their clients remain calm, reassurred, and responsive to the information being provided to them
- Anybody who wants to get better at dealing with people – especially when they are acting emotionally or aggressively
Information about this workshop:
- You can choose from two attendance options.
- A public workshop will be held via live virtual session on Wednesday June 27, at 9am. Participants will be able to log in via their computer from a remote location. The cost per person for this workshop is $295+GST (for two attendees or more, the cost is $275+GST per person). This workshop will be capped at a maximum of 17 attendees. Click here to register for the public workshop.
- Alternatively, if you would like a customised in-house option, this workshop can be delivered Live Face to Face, Virtual or Hybrid delivery method. It can also be delivered via half-day, 1-day, or coaching. Course content can be modified to include your direct care team’s unique systems and processes, values, culture, and code of conduct. Click here to request a quote.
- Our facilitators have real-world expertise and come highly recommended in their areas of expertise. We guarantee the right match for your organisation.
- Attendees receive a Certificate of Achievement to acknowledge their professional development journey.
- Download the workshop descriptor by clicking here.
- This course is backed by our 100% money back guarantee.
Key Learning Outcomes from this “Managing Difficult & Demanding Tenants & Landlords” workshop include:
- Learn how to manage high-level emotional reactions to a positive outcome.
- Effective ways to say ‘NO’ when they just won’t take ‘NO’ for an answer.
- Identify the key elements of communicating and applying healthy boundaries that minimise disruption.
- Use effective defusing techniques when things get heated or emotional.
- Know your personal reaction triggers and work towards developing successful self-management behaviours.
- Strategies to manage hostility face to face or over the phone.
- Using influencing strategies to maintain a safe environment for all staff.
- Identify early warning signs to be ahead of the situation
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Before Your Team’s Morale Is Reduced By Another Angry Tenant or Landlord
It's Easy To Enrol In This Workshop
It’s quick and easy to book yourself or your team into this workshop.
A public workshop will be held via live virtual session on Thursday June 30, at 3pm. Participants will be able to log in via their computer from a remote location. The cost per person for this workshop is $295+GST (for two attendees or more, the cost is $275+GST per person). This workshop will be capped at a maximum of 17 attendees. Click here to register for the public workshop.
Simply click the link below, provide your information, and we’ll be in touch to discuss your options. Click here to request a quote.
Alternatively, if you have any questions about this exciting workshop for property management professionals, you can contact us on 1300 762 421.
Our No Risk Guarantee:
In the very unlikely event that we do not provide 100% satisfaction to the agreed objectives and outcomes we offer a ‘no argument, no risk to you’ money back guarantee. Terms and conditions apply.