Dealing with Difficult People & Situations


Tools for Managing Challenging People & Tough Situations.

It requires advanced interpersonal skills and the ability to read the real motivation drivers in a situation to find your way through. For most people, these skills need to be developed and learned as well as having sound strategies and methodology to get to the other side of the situation.

The reality of any business environment is that sometimes we find ourselves in the middle of a difficult situation. This can also bring difficulties into managing the relationships that are connected to the circumstances. If you are looking for better ways to manage stakeholders, clients, managers, colleagues and staff when things get tough. If you want to navigate through the complexities of getting to an agreement and moving forward, then this workshop is right for you.

‘Dealing with Difficult People and Situations’ is a program that offers practical solutions and insight into the effective management of difficulties and challenges. This course is non-biased and doesn’t look for blame. It looks to find solutions and everyone will leave with a practical strategy and toolkit that gets right to the heart of the matter. As the participant you will be guided through a journey of advanced interpersonal skills and profiling techniques, that will enable you to manage difficult situations successfully.

Learning Outcomes

  • Profile the people and drivers involved and develop your unique approach.
  • Manage and form communication strategies for diverse personalities.
  • Work progressively with different agendas and motivations.
  • Manage the dialogue using advanced influencing techniques.
  • Avoid inflammatory phrases and statements.
  • Understand the difference between intent and impact.
  • Learn the necessary self-management skills necessary for navigating through difficult situations.
  • Recognise where they are at in the process of moving forward.
  • Develop an interest map when multiple parties are involved.

Designed For

  • This workshop is designed for managers, consultants, client and stakeholder managers, and project managers.
  • Any individual who needs strategies to get things moving in the right direction.
  • For anyone looking for ways to navigate complex and difficult situations and needs to find practical tools to assist.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.