Overview
Tools for Managing Challenging People & Tough Situations.
It requires advanced interpersonal skills and the ability to read the real motivation drivers in a situation to find your way through. For most people, these skills need to be developed and learned as well as having sound strategies and methodology to get to the other side of the situation.
The reality of any business environment is that sometimes we find ourselves in the middle of a difficult situation. This can also bring difficulties into managing the relationships that are connected to the circumstances. If you are looking for better ways to manage stakeholders, clients, managers, colleagues and staff when things get tough. If you want to navigate through the complexities of getting to an agreement and moving forward, then this workshop is right for you.
‘Dealing with Difficult People and Situations’ is a program that offers practical solutions and insight into the effective management of difficulties and challenges. This course is non-biased and doesn’t look for blame. It looks to find solutions and everyone will leave with a practical strategy and toolkit that gets right to the heart of the matter. As the participant you will be guided through a journey of advanced interpersonal skills and profiling techniques, that will enable you to manage difficult situations successfully.
Learning Outcomes
- Profile the people and drivers involved and develop your unique approach.
- Manage and form communication strategies for diverse personalities.
- Work progressively with different agendas and motivations.
- Manage the dialogue using advanced influencing techniques.
- Avoid inflammatory phrases and statements.
- Understand the difference between intent and impact.
- Learn the necessary self-management skills necessary for navigating through difficult situations.
- Recognise where they are at in the process of moving forward.
- Develop an interest map when multiple parties are involved.
Designed For
- This workshop is designed for managers, consultants, client and stakeholder managers, and project managers.
- Any individual who needs strategies to get things moving in the right direction.
- For anyone looking for ways to navigate complex and difficult situations and needs to find practical tools to assist.
- Ideal Size: 6-15 participants.