Emotional Intelligence in the Workplace


Better Performance & Relationships by Staying in Tune and Aware!

The ability to understand and respond effectively to emotional challenges presented to us on a daily basis is known as Emotional Intelligence. EI or EQ, as it often called has become a popular tool for business leaders to recognise behaviours, moods and impulses and the impact they have on the workplace and relationships around us.

Understanding how EI can be used in the work environment empowers individuals to manage their emotions in a positive way, to communicate effectively, empathise with others, manage stress, overcome challenging situations and defuse conflict.

‘Emotional Intelligence in the Workplace’ is a workshop designed to give you a greater level of self and people awareness. It helps equip you with the necessary tools to improve relationships in a results driven business environment

Learning Outcomes

  • Learn the core skills required to practice emotional intelligence.
  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy.
  • Managing your EI to enhance performance levels.
  • Identify the benefits of emotional intelligence.
  • Use EI to help resolve workplace conflict.
  • Assess your personal EI level.
  • Master tools to regulate and gain control of one’s own emotions.
  • Communicate your emotions using the right language.
  • Use EI to be an outstanding coach and leader.
  • Understand the difference between intention and impact.
  • Develop better relationship building techniques.
  • Be more aware of your emotional blind spots

Designed For

  • Those looking for ways to lead their team or themselves to new levels of personal and people awareness.
  • Those who are looking for fresh ideas and techniques to enhance self and people management skills.
  • It is aimed at all levels of the organisation.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.