Challenge

The challenge at hand revolved around the increasing presence of aggressive and difficult individuals within the client base. This trend was negatively impacting the staff’s ability to deliver services without incidents, thus affecting their well-being and capacity to provide quality care.

Solution

CCS devised a tailored solution to address the dual challenges of maintaining staff well-being and effectively managing complex client needs. The training sessions centered on enhancing self-management skills and equipping the team with effective communication tools. Additionally, participants were educated on early warning signs to preempt escalations and were provided with techniques for better self-care.

Results: Upon implementation, feedback from participants highlighted the relevance and effectiveness of the training. Wendy Eastburn expressed satisfaction with the course’s applicability to her role and praised the facilitator’s expertise and responsiveness. Similarly, Gail Stocks appreciated the engagement maintained throughout the sessions and found the reinforcement of correct client management strategies valuable. These testimonials underscore the positive impact of the training on both staff confidence and client interactions, ultimately contributing to Catholic Care Tasmania’s mission of providing exceptional care services.

Results

Upon implementation, feedback from participants highlighted the relevance and effectiveness of the training.

These testimonials underscore the positive impact of the training on both staff confidence and client interactions, ultimately contributing to Catholic Care Tasmania’s mission of providing exceptional care services.