Client Management & Consulting Skills


Creating Valuable and Rewarding Relationships with Your Clients.

In a complex and competitive marketplace, it is getting harder and harder to provide quality service and experience what it is like to make a real difference for your client. In order to stand out from your competitors, it is not enough to settle for just being the ‘expert’ or having the right solutions.

These qualities, although important, are not always enough to keep your clients coming back for more. Clients demand much more than this – they want value and authentic relationships with their service providers.

The ability to navigate complex situations and relationships and come out on top is by no means an easy task. It requires advanced interpersonal skills and effective strategies to manage client expectations to the point of satisfaction. If you are looking for strategies and methods to help your clients to see you as the ‘go to consultant’ then this is the program for you.

‘Client Management and Consulting Skills’ is a workshop style program designed to help those in client management and consulting roles understand and apply successful interpersonal skills to get winning results. It will help you manage the client’s value perception from the common ‘garden variety’ service provider, to the highly sought after ‘Trusted Advisor’.

Learning Outcomes

  • Identify the core drivers for clients and stakeholders and recognise what they really value.
  • Understand how to profile (read) clients and diagnose the best solution and strategies.
  • Understand how to become the ‘The Trusted Advisor’ to your clients.
  • Understand how to present an impacting outward appearance
  • Use ‘challenging situations’ (disagreements or conflict) to find opportunities or ways forward.
  • Manage the expectations of stakeholders and clients and apply effective influencing skills.
  • Understand the ‘Best Practice Methodology’ for the consulting process.
  • Manage the conversation and navigate to better outcomes.
  • Understand the psychology of trigger points and how to use them to get it moving when things get stuck.

Designed For

  • This workshop is relevant to consultants across all industries and disciplines.
  • Anyone who manages stakeholders and clients and offers advisory and value based services.
  • Those just starting out, as well as those with experience in the client management process.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.