After doing some recent research on the subject, some things have come to light, and what we see now is the majority of customers have actually got a higher expectation of good service than they did pre-pandemic and with a greater demand for fast and accessible interactions
I think most of us would realise with the social stress increase over the last two to three years due to the pandemic and just the general life upheaval we’ve all experienced
I just wanted to bring a quick thought around creating productive habits. Now, let’s talk about the word ‘busy’ and how subconsciously, it could be impacting our thinking and productivity.
…whether we realize it or not, everyone is exhausted, and people are coping with the collective grief and trauma that was experienced on a global scale in that last two…
After the pandemic, when companies and employees were forced to embrace the possibilities of flexible work, this was a watershed moment. It dramatically altered how and where work was done…..
An equilateral pyramid is one where all sides are equal and there is a solid base. If one side begins to dominate or drops the ball then the whole structure changes and collapses.
We would all have examples of a time we have intended to make someone laugh but the impact of our joke is hurt, anger and conflict. What started out as a light-hearted moment…
Most of us know someone for whom life has been irrevocably changed by an event that is largely beyond their control; a divorce, an unplanned pregnancy, a pandemic…
In an aged care facility when a resident dies the staff become crazy happy. Singing and dancing with the other residents so they don’t see the body leaving the facility.
We are taught from an early age to care for others, encouraged to put the needs of others before our own. This parental/educational coaching instils a well-developed sense of empathy and compassion.