Making Things Better


Leading a Continuous Improvement Culture.

The modern day workplace is a competitive and sometimes complex, results driven environment. Innovation, strategy and creativity are crucial components to maintaining your edge and improving business process.

This also means moving away from the blame game, constantly fighting the same old fires that never seem to go out and identifying how to work smarter, not just harder. Creating a culture that has a continuous improvement mindset is a part of intentional leadership strategy. It requires a plan to nurture it as an Integrated practice into the daily operations of the team.

‘Making Things Better’ is a workshop style program that delivers key strategies and proven methods to help support the need to identify causes, improve work quality and maximise opportunities. This course helps identify the ‘Best Practice’ methods for continuous improvement and the necessary mindset needed to develop winning strategies that get results.

Learning Outcomes

  • Analyse and identify the core drivers of a problem.
  • Understand the ‘best practice approach’ vs ‘ current approach’.
  • Learn to identify opportunities to streamline the process.
  • Developing the right performance standards around particular tasks.
  • Time efficient methods to improve task performance.
  • Drawing on the power of the team to better evaluate work practices.
  • Set up the correct communication plan to keep everyone on the same page.
  • Develop a team culture that nurtures continuous improvement.
  • Identify characteristics of successful organisations.
  • Understand the methodology of continuous improvement practice.

Designed For

  • Managers and teams looking to discover new ways to improve and streamline workplace process.
  • It is targeted to all staff who have the responsibility to improve performance and work at an operational level.
  • Anyone looking for the mindset and methodology of continuous improvement practice.
  • Ideal Size: 6-15 participants.

Course Inclusions…

In-Depth TNA

Our consultants can provide a thorough Training Needs Analysis of your skill needs and learning objectives. We will ensure that we develop the best solution to upskill your team guaranteed.

Program Reports

We provide a range of evaluation methods and options to help you gain the right information and feedback to understand the return of training investment to your team and organisation.


All programs can be customised to your desired learning and skill needs. This includes activities and exercises that reflect your daily work practices, tailored content and real world scenarios.

Industry Facilitators

All our Facilitators bring real world experience and come highly recommended in their fields of expertise. We guarantee the right match for your organisation.


As a highly respected Australian education brand the CAL Group offers a Certificate of Achievement to acknowledge your professional development journey.

Our Learning Solutions…

Remote Ready

All our programs have remote workplace delivery methods to cater for your specific organisational needs. Our facilitators are highly experienced in Live, Hybrid and Virtual formats.

Adaptable Delivery

Each program can be conducted in a variety of time and delivery formats to suit your staffing needs. Talk to us about how we can best adapt to your training requirements.

Fully Customisable

All training content is tailored to your specific training needs and objectives. This includes using real workplace scenarios for activities and exercises.

Social Learning Integration

With increased remote workplace challenges our workshops inetgrate social learning techniques to develop your team through connecting with each other.